Stokke Safety Announcement

Stokke has decided to carry out a voluntary product upgrade owing to an identified product issue related to the harness of the Tripp Trapp Newborn Set produced from October 2018.

In very rare circumstances when the harness might potentially be assembled incorrectly after washing or replacing it, part of the harness could detach from the chair. An upgrade is thereby required to meet our internal standards.

We are therefore asking for your help. Please go to: https://reclamations.stokke.com/newbornupgrade to check whether your product is affected. If the product is verified as affected, you should continue your registration to receive instructions for receiving your new harness free of charge. The new harness is compatible with Newborn Sets produced from October 2018 and makes attaching and detaching the straps even safer and more convenient.

We sincerely apologise for any inconvenience this causes you and would like to remind you that our products are approved to all relevant and prevailing safety standards.

 

Q&A

How can I find out if my Newborn Set is affected?
Please go to https://reclamations.stokke.com/newbornupgrade and enter the serial number of your Newborn Set for validation.

How can I find out if my Newborn Set is affected?
No risk exists when the product is handled in accordance with the instructions. By upgrading the harness, we will reduce the risk of incorrect handling even further.

I have a Newborn with a serial number which is allegedly not affected. How can you guarantee that this product is safe?
All Newborn Sets with non-affected serial numbers have already been upgraded to the new harness.

Where can I turn for help and guidance?
Please go first to https://reclamations.stokke.com/newborn-upgrade. If you have further questions, use the toll free number for your country provided on the website.

I don’t want to use the TT Newborn Set any more. Can I get my money back?
We are happy to provide a free upgrade of the harness. A refund is not possible.

Why isn’t a refund possible?
The product is fully compliant and fit for purpose. As such, there is no need to refund customers.

Consumers who own the Stokke Steps Chair together with the Stokke Steps Bouncer may find in some circumstances that the Bouncer does not attach properly to the chair even though the locking indicator turns green. Should this happen, the Stokke Steps Bouncer may detach from the chair – because of caregiver or sibling interaction, for instance. This can pose a fall hazard for the child.
The risk is associated with Stokke Steps Bouncer produced between February 2014 and
21 December 2018.

Used separately, the Stokke Steps Chair and the Stokke Steps Bouncer represent no
risk and are safe to use.

Stokke is therefore asking for your help. Stop using the combination of the Stokke
Steps Chair and the Stokke Steps Bouncer and go to https://reclamations.stokke.com/stepsbouncer/ to check whether your product is affected. If the product is verified as affected, you should continue your registration to receive instructions on how to get your product repaired.

We sincerely apologise for any inconvenience this causes you and would remind you that
our products are approved to all relevant and prevailing safety standards.

 

Q&A

How can I find out if my Bouncer Set is affected?
Please go to https://reclamations.stokke.com/stepsbouncer/ and enter the serial number to check whether your product is affected.

Where do I find the serial number?
Serial number can be found on the lower part under the chassis.

Is there any safety risk?
No injuries have been reported, but there is a potential safety risk. Stokke Steps Bouncer may not attach properly to the chair even though the locking indicator turns green. Replacing part of the product, we will eliminate this risk.

What is the repair?
We have modified the locking triggers on the bouncer.

I have a Bouncer with a different serial number. How can you guarantee that this product is safe?
Products with non-affected serial numbers are safe.

If my product is affected, what shall I do?
Until you find out whether your product is affected, you should immediately stop using the combination of Stokke Steps Chair and Bouncer. Then go to https://reclamations.stokke.com/stepsbouncer/ to check whether your product is affected. If the product is verified as affected, you should continue your registration to receive instructions on how to get your product repaired.

Where can I turn for help and guidance?
Please go first to https://reclamations.stokke.com/stepsbouncer/. If you have further questions, use the toll free number for your country provided on the website.

I have a Steps chair and a Steps Bouncer. Can I use them separately?
Used separately, the Stokke Steps Chair and the Stokke Steps Bouncer represent no risk and are safe to use.

If my product is affected, do I get a new one?
If your product is verified as affected, we will provide part to replace free of charge. You can go to https://reclamations.stokke.com/stepsbouncer/ to check whether your product is affected.