Refund & Exchange Policy
Return & Exchange
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return within 7 days after delivery.
Product(s) to be exchange must be of the same value or higher. A top up will be required if the value is higher.
For returns, the same value will be refunded in Motherswork vouchers, excluding delivery charges, promotional discounts. Upon approval of return & refund request.
We are unable to facilitate any exchange or refund at our brick and mortar.
Strictly NO refund/exchange for the following:
- soft toys / plush toys
- books & stationery
- adult swimwear
- adult intimates
- bath and skincare products
- all other cleaning products
- all other hygiene products
- items on sale
- any other items at the discretion of Motherswork
Refunds on paid orders will only be granted if your request meets any of the following conditions:
- wrong item(s) delivered (item code and product description such as color is different)
- item is out of stock
- item is damaged
*Refunds will be given at the discretion of the Company Management.