Refund & Exchange Policy
Return & Exchange
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at sales@motherswork.com.sg with details of the product and the defect. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return within 7 days after delivery.
Product(s) to be exchange must be of the same value or higher. A top up will be required if the value is higher.
For returns, the same value will be refunded in Motherswork vouchers, excluding delivery charges, promotional discounts. Upon approval of return & refund request.
We are unable to facilitate any exchange or refund at our brick and mortar.
Strictly NO refund/exchange for the following:
- soft toys / plush toys
- books & stationery
- adult swimwear
- adult intimates
- bath and skincare products
- all other cleaning products
- all other hygiene products
- items on sale
- any other items at the discretion of Motherswork
Refund
Refunds on paid orders will only be granted if your request meets any of the following conditions:
- wrong item(s) delivered (item code and product description such as color is different)
- item is out of stock
- item is damaged
*Refunds will be given at the discretion of the Company Management.