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FAQ & Contact Us

Silver Membership Program

How do I become a member of Silver membership program?

Simply sign up for a motherswork account, no spends are required.

What benefits do I get under Silver membership program?

All members will earn 1 Point for every $1 dollar spent.
Simply log into your Silver Membership Account. Points will be automatically added.
All members will receive a $30 discount voucher on their birthday month.

How do I upgrade from Silver membership to Gold membership?

Simply spend $500 in a single receipt or $800 within 3 months to upgrade to Gold membership and enjoy 10% off regular and non-price controlled products and earn 1 Point for every $1 dollar spent.

Gold Membership Program

How do I become a member of Gold membership program?

Simply spend $500 in a single receipt at any of our participating stores or $800 within 3 months from your first purchase!

What benefits do I get under the Gold membership program?

Gold members are entitled to a 10% off regular and non-price controlled products.
Price-controlled brands such as Bugaboo, Stokke and Elvie are excluded from membership discounts.
*Note: The brands mentioned are not an exhaustive list of price-controlled brands.
All members will earn 1 Point for every $1 dollar spent.
Discount and points will be automatically applied when you shop with your membership.
All members will receive a $30 discount voucher on their birthday month.
Gold members will receive access to new product launch and certain events.

What are the Gold membership fees and validity?

Gold Membership is free and valid for 12 months.

How do I renew my Gold membership?

Your Gold membership will be automatically renewed with a minimum spend of $500 within the 12 month membership period

How do I upgrade from Gold membership to Platinum membership?

Simply spend $1500 within 12 months to upgrade to Platinum membership and enjoy double points for every $1 dollar spent.

Platinum Membership Program

How do I become a member of Platinum membership program?

Spend $1,500 single receipt OR $1,500 within 3 months from your first purchase!

What benefits do I get under Platinum membership program?

Platinum members are entitled to a 10% off regular and non-price controlled products.
Price-controlled brands such as Bugaboo, Stokke and Elvie are excluded from membership discounts.
*Note: The brands mentioned are not an exhaustive list of price-controlled brands.
Platinum members will earn Double Points for every $1 dollar spent.
Discount and double points will be automatically applied when you shop with your membership.
All members will receive a $30 discount voucher on their birthday month.
Platinum Members will receive a goodie bag upon qualification.
(Note: Goodie bag is only for member who spend $1,500 in a single receipt.)
Platinum Members will receive early access to new product launch and events.

How do I renew my Platinum membership?

Your Platinum membership will be automatically renewed with a minimum spend of $1500 within the 12 month membership period

Membership Rewards & Privileges

Which are the participating stores under the membership program?

The participating stores under membership program are:  
- motherswork @ Great World City #02-118
- motherswork @ Tanglin Mall #02-109/110
- motherswork.com.sg Online

Valid only in Singapore. Mothers Work Pte Ltd reserves the right to make changes to the list of participating outlets without prior notice.

How can I check my membership validity, expiry of my privileges and rewards?

To check the membership validity, expiry of any privileges and rewards, simply whatsapp 9298 7301 head down to any of the participating stores.

How can I identify myself as a member?

You may provide your mobile number to our staff to retrieve your membership information and to enjoy your membership privileges.

Contact: info@motherswork.com.sg

Can I enjoy my membership privileges at motherswork stores outside of Singapore? E.g. motherswork in Shanghai or Beijing.

The membership programme is valid only in Singapore.

Is my membership transferable?

Membership accounts and all points, privileges, rewards, and perks are strictly non-transferrable. In the event that a member wishes to discontinue her membership, she may opt to terminate it.

What are the requirements to apply for the membership program?

Any person aged 18 or above can qualify for the membership program.

Why does the membership program require my personal information for registration?

Mobile numbers / Email Address will serve as the unique identifier for all membership accounts. This also safeguards the member’s rewards and perks to minimise misuse by other persons.

Motherswork respects the privacy of all our members, and is committed to safeguard the personal information you provide to us.

How do I update my personal particulars?

You may contact 9298 7301 or head down to any of the participating stores.

Earning & redemption of motherswork points

What are motherswork points and how do I earn them?

Motherswork points are rebates that members earn based on their spending at participating motherswork outlets.
1 Point is earned every $1 spent.

Register as member at any motherswork Online or Offline stores to start accumulating points.

If I spent $70, how many motherswork points do I earn?

70 Points will be earned for a purchase of $70.

How can I utilise my motherswork points

OFFLINE
Points must be redeemed fully in 1 transaction, partial redemption is not allowed.
Members must be physically present at the point of purchase in order to redeem any membership privileges including redemption of motherswork points. Combining multiple membership accounts or splitting the bill to redeem membership privileges is not allowed.

ONLINE
Rewards can be redeemed by clicking on the "Giftbox" icon on the bottom left hand corner of the web page.
Please ensure that you are logged in to your account.

 

- Members may also use motherswork points to redeem other rewards in accordance with prevailing offers or programmes, subject to availability.

Can I use my points earned online to get a discount in stores(offline)?

No, you cannot use the points earned online to get a discount for an offline purchase directly.

Instead, you may choose to redeem your online points via the Rewards system online for a discount code.
The discount code can be used to purchase Motherswork Gift Vouchers (Offline use only) , once you've received the Motherswork Gift Vouchers you may use it for offline store purchases.

If my total bill is $88.80 (for example), how many points will i need to offset 100% of my bill?

You may opt to redeem 8,800 points and pay $0.80 in cash. (please note that motherswork points cannot be exchanged for cash)

How can I check my motherswork points?

OFFLINE
To check your motherswork points, you may contact 9298 7301 or head down to any of the participating stores.

ONLINE
Ensure that you are logged into your account, click on the "Gift" icon on the bottom left hand corner of the web page to view your current points.

Will my motherswork points expire if I do not utilise them by the end of the membership validity?

OFFLINE

Yes. All points earned will expire together with 12-month membership validity. Upon Gold membership auto-renewal, all balance loyalty point will reset to zero. When Gold membership expires, all balance loyalty points will be terminated.

ONLINE

Yes. All unredeemed points will expire on a rolling basis. This means as long as you earn and redeem your points regularly, then your points won’t expire. However, if you have not engaged in points activity for 1 year (365 days) or more, you points will expire. We will send you a reminder to redeem your points 30 days and 3 days before expiry.

HAVE A QUESTION?

Email us info@motherswork.com.sg

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