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Delivery & Shipping

Motherswork online store is made available for your convenience. Shop anytime, anywhere! Please note that online orders will be processed at motherswork HQ Mondays-Fridays from 10.00am to 6.00pm (excluding PH)

For enquiries on your order, you may send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Payment

We accept the following modes of payment:
Visa, Mastercard, AMEX

Refund & Exchange Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. with details of the product and the defect. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return within 7 days after delivery.

Product(s) to be exchange must be of the same value or higher. A top up will be required if the value is higher.
For returns, the same value will be refunded as Motherswork voucher, excluding delivery charges, promotional discounts. Upon approval of return & refund request.
We are unable to facilitate any exchange or refund at our brick and mortar.

Strictly no refund/exchange for the following:

  • soft toys / plush toys
  • books & stationery
  • adult swimwear
  • adult intimates
  • bath and skincare products
  • all other cleaning products
  • all other hygiene products
  • items on sale
  • any other items at the discretion of Motherswork

We will only refund your paid orders if your request meets any of the following conditions:

  1. wrong item(s) delivered (item code and product description such as color is different)
  2. item is out of stock
  3. item is damaged

Refunds will be given at the discretion of the Company Management.

Shipping information
 

We provide next day delivery for orders placed and processed Monday to Friday before midday that do not require installation. Motherswork will be using a 3rd party courier service to send your parcels. Local courier service is available from Monday to Saturday (9am – 10pm) excluding public holidays and eve of public holidays such as Christmas and Chinese New Year.

However, delivery for items that requires installation is only available from Monday to Friday (time). Our customer support team will contact you prior delivery. Lead time: 3 – 7 working days

Local Shipping via Courier

A flat fee of $6 for purchases under $60. Free courier for purchase above $60

Local Assembly Service via motherswork Delivery Team (For cots/cotbeds)

A flat fee of $50 per location.
Estimated delivery time: 3 to 7 working days.

Overseas Shipment Worldwide Express

Do email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the product and shipping address. Thereafter we will give you a shipping quotation and approximate shipping time. Please note that any taxes or duty imposed by the country's Immigration (at the discretion of the Authorities) if any is entirely payable to the recipient. You may wish to call the immigration authority to check on customs clearance before you proceed with your order. Mothers Work will not issue refund for goods held by customs.